Shipping & Returns

Gemcraft prides itself on its quick delivery times and customer service, each item we send is packaged and posted with the up most care. Subject to availability our aim is to send your order within 3 working days.

Due to the value and weight of our products, customers will be contacted before items are posted to confirm delivery and insurance costs.

If the item(s) is damaged please return within 7 days in the original packaging to:

Unit 1H,
Durham Dales Centre,
Bishop Auckland,
DL13 2FJ

If you are unsure about the delivery of an item, or have any questions for Gemcraft please feel free to contact us and our friendly staff we be more than happy to assist you.

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